Baji Long's Privacy Policy

1 Introduction

Baji Long ("we", "us", "Platform") is a trusted online gaming platform in Bangladesh. We believe your personal information is a valuable asset, and protecting it is our ethical responsibility.

This Privacy Policy explains what types of information Baji Long collects, how that information is used and stored, and the steps we take to keep your data secure. By using our platform, you agree to this Privacy Policy.

Baji Long's Privacy Policy is built in accordance with international data protection standards. We never sell or misuse your personal information without your consent. Our goal is to create a safe, transparent, and trustworthy gaming environment.

2 What Information We Collect

Baji Long collects various types of information. This data is gathered through three main channels — directly from you, automatically while you use the platform, and through third parties.

Information provided directly:

• Full name, date of birth, and gender
• Mobile number and email address
• Current and permanent address
• National ID (NID) or passport number (for KYC verification)
• Mobile banking number (bKash, Nagad, Rocket)
• Profile photo (optional)

Automatically collected information:

• IP address and device type
• Browser and operating system information
• Activity logs and session duration on the platform
• Gaming history and transaction records
• Information Collected via Cookies and Web Beacons
• General location data (country/city level only)

3 How Your Information Is Used

Baji Long uses collected information only for lawful and specified purposes. We never use your data for unrelated or irrelevant ends.

• Account Management: To create, verify, and maintain your account.
• Service Delivery: For gaming activity, deposits, withdrawals, and bonus processing.
• KYC Verification: To verify identity and prevent money laundering.
• Customer Support: To resolve your issues and respond to your questions.
• Security Assurance: To detect and prevent fraudulent activity.
• Legal Obligations: To meet regulatory authority requirements.
• Service Improvement: For analytics to enhance the overall platform experience.
• Promotional Communications: To inform you about offers and promotions, with your consent.

4 Data Retention & Duration

Baji Long stores your personal information on secure servers. Our data centers operate in compliance with international security standards.

Retention Period:

• Active account data: retained for the duration the account remains open.
• Transaction records: minimum 5 years (legal obligation).
• KYC documents: retained for a minimum of 3 years after account closure.
• Support tickets: 1 year after resolution.
• Log files: up to 90 days.

After the applicable retention period, your data is either securely deleted or retained through an anonymization process.

5 Data Sharing & Disclosure

Baji Long shares your information only in limited and specific circumstances. It is never disclosed to third parties for commercial purposes.

Your Information May Be Shared When:

• Payment Processing: To process transactions through payment gateways such as bKash, Nagad, and Rocket.
• Identity Verification: With KYC service providers.
• Legal Obligations: In response to valid requests from courts or government authorities.
• Fraud Prevention: To detect fraud in cooperation with security agencies.
• Business Changes: In the event of a company merger or acquisition, with prior notice.

Before sharing any information with third parties, Baji Long ensures that the relevant party adheres to strict confidentiality standards and maintains proper protection of your data.

6 Cookie Policy

Baji Long's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience on the platform.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To understand user behavior and improve the platform.
• Security Cookies: To identify suspicious login attempts.

You can disable cookies through your browser settings, though this may affect certain platform features. Disabling essential cookies may prevent login from working correctly.

7 Security Measures

Baji Long follows the highest industry security standards to protect your information. Our security infrastructure operates across multiple layers of protection.

• SSL/TLS Encryption: 256-bit encryption is applied to all data transfers.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Two-Factor Authentication: Two-Factor Authentication (2FA) support.
• Fraud Detection: Real-time fraud detection system.
• Regular Audits: Regular security audits conducted by independent third-party security specialists.
• Data Backup: Regular encrypted backups are maintained.

Please note that no internet transmission is 100% secure. You also play a role in keeping your account safe — use a strong password and never share your login credentials with anyone.

8 Your Rights

As a Baji Long user, you have important rights over your own personal information. We fully respect and uphold these rights.

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that the use of your information be restricted.
• Right to Object: You may opt out of marketing communications at any time.
• Data Portability: You may request a copy of your information in a structured, portable format.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days. In some cases, legal obligations may prevent us from fulfilling certain requests.

9 Protection of Minors

Baji Long strictly refrains from providing services to anyone under the age of 18. We take special precautions to protect the privacy of minors.

• Age verification is carried out at the time of registration.
• Any account confirmed to belong to a person under 18 will be closed immediately.
• No data relating to minors is stored.
• Parents or guardians who have concerns are welcome to contact our support team.

10 Policy Updates

Baji Long reserves the right to update this Privacy Policy as needed. Changes may occur due to service updates, legal obligations, or security improvements.

• For significant changes, you will be notified via email or in-app notification.
• The date of any changes will always be noted at the top of this page.
• Continued use of the platform after any updates constitutes acceptance of the revised policy.
• At least 15 days' notice will be given before any major changes take effect.

11 Contact

For any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our data protection team is ready to assist with any queries you may have.

• Email: [email protected]
• Support: Platform Live Chat
• Time: 7 days a week, 24 hours a day

We provide an initial response within 7 business days of receiving a privacy-related complaint, and deliver a final resolution within 30 business days.